Customer Service & Jewelry Care at Diademita

As a retailer of high-quality brands, the longevity of your jewelry is very important to us. Here you will find all important information on the care, repair, and warranty of products purchased from Diademita.

Golden Rules for Daily Care

Treat your jewelry correctly so you can enjoy it for a long time.

Storage: Store your jewelry in the original packaging or in soft pouches. This prevents your favorite pieces from scratching each other.
Cleaning: Clean your jewelry occasionally with a soft, dry cloth to maintain its beautiful shine.
Put on Last: When getting dressed, make sure to put on your jewelry last. This not only helps you match your outfit but also prevents scratches and possible damage from perfume sprays.
Physical Activity: Wearing jewelry during sports is not recommended, as sweat has a corrosive effect.
Avoid Contact: Avoid prolonged contact with water. Remove jewelry when washing hands and swimming, as both salt and water can damage stones and metal.
Chemicals: Avoid contact with cleaning agents and hard objects. Household cleaning and dishwashing detergents, perfumes, sprays, and skin creams, in particular, can attack the plating and dissolve the adhesive that holds the crystals in their setting.

Product Information & Quality

Our goal is to offer beautiful, high-quality fashion jewelry at an affordable price. The products in our range are made from carefully selected materials and are subject to strict quality controls.

Manufacturing: We sell products made from the finest quality materials. Production processes are subject to strict controls, and all stones are often set by hand.
Material: Cleaning agents and hard objects can attack the rhodium or gold plating and leave scratches. Following the care instructions listed above is essential for maintaining the shine.

Product Warranty & Repair

Diademita is your contact for all warranty cases concerning the branded products purchased from us.

The branded products in our range typically offer a 2-year statutory warranty for manufacturing and material defects.

The warranty applies only to damages that were not caused by:

Accident or improper use.
Ordinary wear and tear.
Alteration, attempted repair, negligence.
Failure to observe the care instructions listed above.

Procedure for Warranty Claims:

To use our warranty service, please send the relevant piece of jewelry to the following return address in Zurich, along with the proof of purchase and the warranty card (if supplied):

Diademita GmbH Baurstrasse 4 8008 Zürich Switzerland

At the discretion of the manufacturer or Diademita, the piece will either be repaired or, depending on the extent of the damage and the availability of replacement parts, replaced with an identical or a comparable item.